RESOLVED – Buy Online Option Unavailable

#announcements #instructors #students

RESOLVED. The Buy Online option in SIMnet regained full functionality around 6:15PM Eastern on September 4th. Currently, Microsoft Azure is still reporting there is a potential for service disruption, but our monitors indicate all services remain online and available.

A weather related event caused an issue with the hosting provider that powers the Buy Online option in SIMnet. This issue will prevent students from buying access for their accounts until services have been restored. All courtesy access students have received a 2-day extension if their courtesy access expired after August 30th.

Please monitor the Microsoft Azure Status page for the US South Central Region for status updates:https://azure.microsoft.com/en-us/status/

We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group toll-free at 800-331-5094 (US Only).

Sincerely, SIMnet Product Team