Crashes In Simulated “Let Me Try” Content

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Lately, we are seeing an increase in the frequency of reports regarding a crash or freeze of our simulated (SWF-based) Let Me Try content in SIMnet as well as our simulated exam questions. It is usually accompanied by a message in the browser that the plugin has crashed or a popup with the following message:

“A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.”

After investigating the issue, we have come to the conclusion that this is actually an issue in the Flash Player plugin in Firefox. What this means is that we can’t fix the issue internally–we need to rely on either Mozilla or Adobe to fix this issue. We have filed bug reports with each company (links below) and hope they find a resolution quickly. If more people report occurrences, the priority will be elevated, so if you have time, please report that you are having trouble also. In the meantime, we suggest trying a different browser to see if you get better results. We have only been able to reproduce the issue in Windows 8.1 using Firefox 33, so we suggest switching to Chrome or IE until this issue is resolved.

Mozilla Bug Report (if you are using Firefox)

https://bugzilla.mozilla.org/show_bug.cgi?id=1086656

Adobe Bug Report

https://bugbase.adobe.com/index.cfm?event=bug&id=3841845

We have kept the details to a minimum in this blog post, but if you would like more info or would like to keep up to date on the progress of the bug fixes, please visit the links above.