# Unexpected Errors Related to Projects & Resources – 9/12/2014 SIMnet is currently receiving error message or slow response related to projects and resources. The root cause of this issue is related to an outage at SIMnet’s file storage provider. This issue began at 1:15PM Eastern on Friday, September 12, and is ongoing. You and your students may have experienced slow response times or errors with the following: * Downloading resource start files * Uploading resource submissions * Downloading project start files * Uploading project submissions * Grading project submissions We appreciate your patience and apologize for the inconvenience. For immediate update you can followhttps\://status.rackspace.com/index/viewincidents?start=1410494400 for details. Thank you, SIMnet Product Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2014-posts/unexpected-errors-related-to-projects-resources-9122014.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.