Unexpected Save Answer Issue – 12/1/16 – Resolved

#announcements #instructors #students

Beginning at approximately 12:30 P.M. ET on 12/1/16 students would have experienced an issue saving answers in SIMnet exams. The symptoms of this issue would cause the exam to not advance to the next question and the exam timer would freeze. This issue was fully resolved as of 5:15 P.M. ET 12/1/16.

If a SIMnet exam or SIMpath Pre-Test or Post-Test was scheduled during this time we recommend considering the impact of this issue on the exam.

We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation:

Sun: 11am – 1am Mon-Thurs: 7am – 3am Fri: 7am – 8pm Sat: 9am – 7pm (All times Central)

By Phone you can reach us toll-free at 800-331-5094 (US Only).

Sincerely, SIMnet Product Team