# Unexpected Save Answer Issue – 12/1/16 – Resolved Beginning at approximately 12:30 P.M. ET on 12/1/16 students would have experienced an issue saving answers in SIMnet exams. The symptoms of this issue would cause the exam to not advance to the next question and the exam timer would freeze. This issue was fully resolved as of 5:15 P.M. ET 12/1/16. If a SIMnet exam or SIMpath Pre-Test or Post-Test was scheduled during this time we recommend considering the impact of this issue on the exam. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of Operation: Sun: 11am – 1am\ Mon-Thurs: 7am – 3am\ Fri: 7am – 8pm\ Sat: 9am – 7pm\ (All times Central) By Phone you can reach us toll-free at 800-331-5094 (US Only). Sincerely,\ SIMnet Product Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2016-posts/unexpected-save-answer-issue-12116-resolved.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.