Projects & Resources Errors – 9/12/2014 – Resolved

#announcements #instructors #students

At 1:15PM Eastern on Friday, September 12, our cloud file storage provider experienced an outage that caused errors and slow load times for SIMnet Projects & Resources. Our vendor partially resolved the issue on Friday night, but errors sill occasionally occurred on until Sunday morning. This issue is was fully resolved as of 3:25PM Eastern on Sunday September 14. You and your students may have experienced slow response times or errors with the following:

• Downloading resource start files

• Uploading resource submissions

• Uploading project submissions

• Grading project submissions

For more details on this issue please visit the following webpagehttps://status.rackspace.com/index/viewincidents?start=1410494400 for details. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation: Sun 6pm – 11pm Mon – Thurs 8am – 11pm Fri 8am – 6pm Sat 10am – 4pm

(All times Central)

By Phone: You can reach us toll-free at 800-331-5094 (US Only).

Thank you,

SIMnet Product Team