Projects & Resources Errors – 9/12/2014 – Resolved

#announcements #instructors #students

At 1:15PM Eastern on Friday, September 12, our cloud file storage provider experienced an outage that caused errors and slow load times for SIMnet Projects & Resources. Our vendor partially resolved the issue on Friday night, but errors sill occasionally occurred on until Sunday morning. This issue is was fully resolved as of 3:25PM Eastern on Sunday September 14. You and your students may have experienced slow response times or errors with the following:

  • Downloading resource start files

  • Uploading resource submissions

  • Uploading project submissions

  • Grading project submissions

For more details on this issue please visit the following webpage for details. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation: Sun 6pm – 11pm Mon – Thurs 8am – 11pm Fri 8am – 6pm Sat 10am – 4pm

(All times Central)

By Phone: You can reach us toll-free at 800-331-5094 (US Only).

Thank you,

SIMnet Product Team

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