# Projects & Resources Errors – 9/12/2014 – Resolved At 1:15PM Eastern on Friday, September 12, our cloud file storage provider experienced an outage that caused errors and slow load times for SIMnet Projects & Resources. Our vendor partially resolved the issue on Friday night, but errors sill occasionally occurred on until Sunday morning. This issue is was fully resolved as of 3:25PM Eastern on Sunday September 14. You and your students may have experienced slow response times or errors with the following: * Downloading resource start files * Uploading resource submissions * Uploading project submissions * Grading project submissions For more details on this issue please visit the following webpage[https://status.rackspace.com/index/viewincidents?start=1410494400](https://status.rackspace.com/index/viewincidents?start1410494400) for details. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of Operation:\ Sun 6pm – 11pm\ Mon – Thurs 8am – 11pm\ Fri 8am – 6pm\ Sat 10am – 4pm (All times Central) By Phone:\ You can reach us toll-free at 800-331-5094 (US Only). Thank you, SIMnet Product Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2014-posts/projects-resources-errors-9122014-resolved.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.