# RESOLVED: SIMnet Outage 2:03 – 2:34 EST On Monday August 28th from 2:03 to 2:34 PM, EDT SIMnet was unavailable or experienced longer than normal load times in some North American regions. Users who were effected by this outage would have experienced long load times or been unable to load SIMnet. This outage occurred due to technical issues experienced by our Content Delivery Network (CDN) provider. We are working with the CDN provider to ensure the continued stability of the SIMnet platform for all of our users. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group toll-free at 800-331-5094 (US Only). Sincerely,\ SIMnet Product Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2017-posts/resolved-simnet-outage-203-234-est.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.