# New Expanded Hours for Technical Support Dear Instructors and Students, We are happy to inform you that our Customer Experience Group (CXG) has expanded its hours for technical support to include Saturdays and extended hours on Sundays. You can contact CXG at **800-331-5094** (US only). CXG Hours of Operations\ • Sunday – 12:00pm to 11:00pm Central time\ • Monday-Thursday – 8:00am to 11:00pm Central time\ • Friday – 8:00am to 6:00pm Central time\ • Saturday – 10:00am to 4:00pm Central time The SIMnet Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2014-posts/new-expanded-hours-for-technical-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.