# Instructor Role Issue on 9/2/2016 – Resolved

Beginning at approximately 7:00 A.M. EDT a small set of schools may have instructor’s login rights switched to student roles. We are currently in the process of restoring the affected accounts to their appropriate instructor roles.

We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation:

* Sun: 11am – 1am
* Mon-Thurs: 7am – 3am
* Fri: 7am – 8pm
* Sat: 9am – 7pm

(All times Central)

By Phone:

You can reach us toll-free at 800-331-5094 (US Only)


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