> For the complete documentation index, see [llms.txt](https://help.simnetonline.com/blog/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.simnetonline.com/blog/2016-posts/simnet-lesson-issue-on-922016-resolved.md).

# SIMnet Lesson Issue on 9/2/2016 – Resolved

Between approximately 3:00 P.M. and 5:00 P.M. EDT students may have been unable to load Lesson assignments within SIMnet. This issue has been resolved and all access to Lesson assignments has been restored.

We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation:

* Sun: 11am – 1am
* Mon-Thurs: 7am – 3am
* Fri: 7am – 8pm
* Sat: 9am – 7pm

(All times Central)

By Phone:

You can reach us toll-free at 800-331-5094 (US Only)


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# Agent Instructions
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