> For the complete documentation index, see [llms.txt](https://help.simnetonline.com/blog/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.simnetonline.com/blog/2015-posts/simnet-unexpected-network-issue-on-8272015-resolved.md).

# SIMnet Unexpected Network Issue on 8/27/2015 – Resolved

There was an unexpected network issue with our hosting provider on 8/27/2015.

The following outlines the timeline of events relating to the issue:

* 4:45PM Central – Users were unable to interact with Projects and Resources.
* 6:00PM Central – Users were unable to consistently load SIMnet
* 7:10PM Central – The issue was resolved; All services fully available.

We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.

**Customer Experience Group (CXG) Hours of Operation:**\
Sun: 11am – 1am\
Mon-Thurs: 7am – 3am\
Fri: 7am – 8pm\
Sat: 9am – 7pm\
(All times Central)

By Phone:\
You can reach us toll-free at 800-331-5094 (US Only).