SIMnet Unexpected Network Issue on 8/27/2015 – Resolved

#announcements #instructors

There was an unexpected network issue with our hosting provider on 8/27/2015.

The following outlines the timeline of events relating to the issue:

  • 4:45PM Central – Users were unable to interact with Projects and Resources.

  • 6:00PM Central – Users were unable to consistently load SIMnet

  • 7:10PM Central – The issue was resolved; All services fully available.

We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation: Sun: 11am – 1am Mon-Thurs: 7am – 3am Fri: 7am – 8pm Sat: 9am – 7pm (All times Central)

By Phone: You can reach us toll-free at 800-331-5094 (US Only).

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