# SIMnet Unexpected Network Issue on 8/27/2015 – Resolved There was an unexpected network issue with our hosting provider on 8/27/2015. The following outlines the timeline of events relating to the issue: * 4:45PM Central – Users were unable to interact with Projects and Resources. * 6:00PM Central – Users were unable to consistently load SIMnet * 7:10PM Central – The issue was resolved; All services fully available. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. **Customer Experience Group (CXG) Hours of Operation:**\ Sun: 11am – 1am\ Mon-Thurs: 7am – 3am\ Fri: 7am – 8pm\ Sat: 9am – 7pm\ (All times Central) By Phone:\ You can reach us toll-free at 800-331-5094 (US Only). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2015-posts/simnet-unexpected-network-issue-on-8272015-resolved.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.