# SimNet Unexpected Performance Degradation/Downtime Earlier Today (9/19/12) Dear Instructor, We would like to inform you that the SimNet team has successfully corrected an unexpected issue with the SimNet system that occurred earlier today. The system experienced a performance degradation from 11:45AM until 3:50PM EDT on 9/19/2012 which caused you and your students to experience difficulty in accessing SimNet and completing assignments. Between 1:05PM-1:30PM EDT, SimNet was completely unavailable. While SimNet boasts a 99.98% in up-time this year, we occasionally encounter unforeseen issues. As of 3:50PM EDT, the SimNet system is functioning normally again, and our team will continue to closely monitor the system to ensure its performance. Should you or your students experience any issues, please contact our Customer Experience Team at . We apologize for any inconvenience this caused you and your students today. Thank you again for your patience and continued support, The SimNet Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2012-posts/simnet-unexpected-performance-degradationdowntime-earlier-today-91912.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.