# SIMnet Unexpected Network Issue on 2/18/2014 and IE9 Issue on 2/19/2014 An unexpected sporadic network issue between 9:20AM-12:15PM CST on 2/18/2014. During the time, users could have experienced some error messages. This issue was fully resolved as of 12:15PM CST on 2/18/2014. On 2/19/2014, students using IE9 experienced an issue with being stuck on a loading screen after signing into SIMnet. This has been resolved as of 10:30PM CST on 2/19/2014, and students should not be able to log in without any issues. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of Operation:\ Sun 6pm – 11pm\ Mon – Thurs 8am – 11pm\ Fri 8am – 6pm\ (All times Central) By Phone:\ You can reach us toll-free at 800-331-5094 (US Only). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2014-posts/simnet-unexpected-network-issue-on-2182014.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.