# Unexpected System Downtime – 6/12/2014 There was an unexpected configuration issue between 7:10PM – 7:27PM CST on 6/12/2014. You and your students may have experienced the following: * Not being able to log into the system * Message about your school’s domain not existing * A blank login screen These issues have been resolved as of 7:27PM CST on 6/12/2014. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of Operation:\ Sun 6pm – 11pm\ Mon – Thurs 8am – 11pm\ Fri 8am – 6pm\ Sat 10am – 4pm (All times Central) By Phone:\ You can reach us toll-free at 800-331-5094 (US Only). Thank you, SIMnet Product Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2014-posts/unexpected-system-downtime-6122014.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.