> For the complete documentation index, see [llms.txt](https://help.simnetonline.com/blog/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.simnetonline.com/blog/2014-posts/unexpected-system-downtime-6122014.md).

# Unexpected System Downtime – 6/12/2014

There was an unexpected configuration issue between 7:10PM – 7:27PM CST on 6/12/2014. You and your students may have experienced the following:

* Not being able to log into the system
* Message about your school’s domain not existing
* A blank login screen

These issues have been resolved as of 7:27PM CST on 6/12/2014. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.

Customer Experience Group (CXG) Hours of Operation:\
Sun 6pm – 11pm\
Mon – Thurs 8am – 11pm\
Fri 8am – 6pm\
Sat 10am – 4pm

(All times Central)

By Phone:\
You can reach us toll-free at 800-331-5094 (US Only).

Thank you,

SIMnet Product Team