# SIMnet Unexpected Network Issue on 4/15/2015 – Resolved There is an unexpected regional network issue that started at 10:45AM CDT on 4/15/2015. Our developers are working closely with our content delivery network provider to resolve the issue. Some of the issues that you and your students might experience include: * Not being able to log into SIMnet * Receiving an error message when attempt to upload/submit a Project * Unable to save answers * Server error message We apologize for the inconvenience and will provide you with updates on this post. **Update:** The issue was resolved at 2:00PM CDT on 4/15/2015. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of Operation:\ Sun: 11am – 1am\ Mon-Thurs: 7am – 3am\ Fri: 7am – 8pm\ Sat: 9am – 7pm\ (All times Central) By Phone:\ You can reach us toll-free at 800-331-5094 (US Only). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2015-posts/simnet-unexpected-network-issue-on-4152015.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.