# RESOLVED: Failed Login Attempts On Friday, November 22, from 2:03 to 2:23 PM Eastern Time, SIMnet users were unable to login to their SIMnet accounts. This issue has been resolved and all users can login at this time. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group toll-free at 800-331-5094 (US Only). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2019-posts/resolved-failed-login-attempts.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.