# Expanded Hours for Technical Support – Effective January 5th, 2015 Welcome to a new term! We are happy to inform you that our Customer Experience Group (CXG) has expanded its hours for technical support. You can contact CXG at **800-331-5094**. New Hours of Operations (All in Central Time): * Sunday: 11:00am to 1:00am * Monday – Thursday: 7:00am to 3:00am * Friday: 7:00am to 8:00pm * Saturday: 9:00am to 7:00pm --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2015-posts/expanded-hours-for-technical-support-effective-january-5th-2015.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.