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  • SIMnet Release Notes
  • Current Post
    • 🌇SIMnet Support for Office 2016 and 2019 is Ending
    • System Maintenance 11/30 & 12/28
    • License Issue Warning
    • 🛠️Summer Maintenance Schedule
    • 🛠️System Maintenance - June 2nd, 2024
    • 🪟LMS Integrations Pop-up
    • 🛠️System Maintenance - August 6th, 2023
    • 🛠️System Maintenance - July 23rd, 2023
    • 🛒New Ecommerce Purchase Experience
    • 📅Converting Incompletes to Zero
    • 🏁SIMnet 365/2021 Advanced Content Available Now
  • 2022 Posts
    • ☀️NEW Features: Text To Speech; Student Registration; Refreshed Course Manager; 2021 Content Available
    • 🎨Refreshed Course Manager Experience
  • 2021 Posts
    • 🛠️System Maintenance – January 2nd, 2022
    • 🆕NEW FEATURE: Device Tips
    • ⬆️SIMnet Office 365 Summer 2021 Update
    • 🎆McGraw Hill Acquires Triad Interactive
    • 📚NEW 365/2019 MOS Textbooks
    • 🌤️SIMnet Office 365 Winter Update
    • 🆘NEW SIMnet Help System
  • 2020 Posts
    • 🆕NEW Information Screen and Updated Exam View
    • 📈NEW Project Objective Analysis Report per Student
    • 🆕NEW Feature: Delayed Feedback In Projects
    • 💻Microsoft announces new Update Channels
    • 🎉NEW Office Online Projects
    • 🙌NEW: Custom Branding Homepage and Credentials; Gradebook Sync Update
    • 🔀SIMpath Personal Assignment Transfer
    • ↕️SIMnet Summer Update
    • 🛠️Maintenance Notice – 8/2/2020
    • 🆘NEW SIMnet Instant Help Site Update
    • 🛠️Maintenance Notice // April 11th, 2020 from 2:30-3:30AM Central Time
    • 📨NEW FEATURE Integrity Violation Notifications
    • 📊NEW Course Manager Dashboard
    • 🍪SIMnet Supports Chrome 80 & SameSite Cookies
    • 🆕NEW SIMnet Exam Scenario Names
    • ⏲️NEW FEATURE: Timed Projects
  • 2019 Posts
    • Maintenance Notice – January 5th, 2020, 4-6AM US/Central
    • RESOLVED: 2016 PowerPoint Exam Loading Issue
    • RESOLVED: Failed Login Attempts
    • NEW SIMnet Content for Friday, November 8th
    • Sunsetting McGraw-Hill Education Tool for SIMnet Blackboard Integration (Single-Sign-On)
    • NEW SIMnet Content for Friday, November 1st
    • NEW SIMnet Content for Friday, October 25th
    • NEW SIMnet Content for Friday, October 4th
    • Sunsetting SIMnet for Office 2007-2013
    • NEW Pass/Fail Gradebook Calculation Type
    • NEW SIMnet Content for Friday, September 13th
    • NEW Best Practices for 2019/365 Projects
    • NEW SIMnet Content for Friday, September 6th
    • NEW SIMnet Content for Friday, August 30th
    • NEW SIMnet Content for Friday, August 23rd
    • Updated SIMbook & Lesson Interface
    • NEW SIMnet Content for Friday, August 16th
    • NEW SIMnet Content for Friday, August 9th
    • NEW Streamlined 2019 Project View
    • NEW Moving Multiple Assignments in the Class Organizer
    • 8/4/19 – Maintenance Window Extension
    • NEW Black Belt Credentials in SIMnet
    • SIMnet Admins – Back-To-School Prep
    • NEW Student Learning Objective Report
    • Streamlined Integration Pairing Process
    • Credentials in Course Manager
    • Canvas, D2L, and Blackboard Integrations now support auto, copy, and pair (ACP)
    • Summer Maintenance Schedule
    • NEW Completion Credentials in SIMnet
    • SIMnet for Office 365 (2019 Edition) Live Preview
    • NEW: SIMnet Logo and Student Profile View Available Friday
    • SIMnet Maintenance Notice – Saturday, 1/12/19, 3-9AM Central Time.
  • 2018 Posts
    • SIMnet Maintenance Notice – 12/30/2018
    • NEW Digital Credentials in SIMnet
    • NEW Enhanced Student Section; Left Navigation; Resource Submission
    • RESOLVED: Project and Resource assignments not available for submission
    • Streamlined Resource Review
    • Microsoft Announces release of Office 2019 for Windows and Mac
    • RESOLVED – Issue loading SIMbook & Lesson Content.
    • RESOLVED – Buy Online Option Unavailable
    • RESOLVED: Missing Modules Issue Tuesday, September 4th
    • SIMnet Back-To-School Prep
    • SIMnet Sign In Page Redesign
    • NEW Features: Time on Task and Create Lessons or Exams from Projects
    • New Feature: Skill Set Navigation
    • New Feature: Project Student Learning Objective Identification
    • New Feature: OLC Download from Course Manager
    • RESOLVED: SIMnet Issue Wednesday May 30th
    • SIMnet Maintenance Notice – July 20, 2018 11:45PM – July 21, 2018, 8AM Eastern
    • Release Notes for April 20, 2018
    • New Feature: Shift Schedule When Copying a Course
    • New Feature! Gradebook Bulk Grade Change and Calculated Column Interface
    • RESOLVED: Office 365 Update – Mac Word – Project Grading Issue
    • Release Notes January 18, 2018
    • New Feature! Limit Ecommerce Offers by Class
    • Microsoft Office 365 Update in SIMnet
  • 2017 Posts
    • New Resources Features: Integrity Violation and Bulk Download
    • SIMnet Maintenance Notice – 12/26/2017-1/1/2017
    • In Practice Excel Independent Project 5-4 Update
    • Microsoft Office 365/2019 Q & A
    • Combined Exams with Test Banks
    • Enhanced OneDrive Simulation in SIMnet
    • RESOLVED: SIMnet Outage 2:03 – 2:34 EST
    • Final Transition to New Gradebook, Friday July 28th
    • SIMnet Maintenance Notice – August 6th from 4-8 AM Central
    • NEW! SIMnet Gradebook Friday, May 19th
    • Missing Cursor in 2007-2013 SIMulation – Flash Player Hardware Acceleration Bug
    • Flash Player Approval for 2007-2013 Content in Chrome.
  • 2016 Posts
    • SIMnet Status Update – RESOLVED
    • SIMnet Blog Redirect Issue – RESOLVED
    • SIMnet Loading Issues – RESOLVED
    • Unexpected Save Answer Issue – 12/1/16 – Resolved
    • November 11th, 2016 Release Notes
    • November 4th, 2016 Release Notes – Excel Advanced Content
    • October 14th, 2016 Release Notes – Advanced Content, Integrated Projects
    • SIMnet 2013 Let Me Try, Simulation Loading Issues – RESOLVED
    • September 26th, 2016 Release Notes – Test Banks in Computer Concepts SIMnet Exam
    • Instructor Role Issue on 9/2/2016 – Resolved
    • SIMnet Lesson Issue on 9/2/2016 – Resolved
    • Use the Course Manager to View Your Student’s Licenses
    • Summer Housekeeping Tips
    • August 12th, 2016 – Release Notes
    • 2016 Resource Files
    • Notice: System Maintenance: July 26th, 3-5AM Central & August 14th, 4-6AM Central
    • SIMnet SIMpath and Project Upload Issue on 7/12/2016 – Resolved
    • SIMnet Microsoft Office 2016 Office-level Launch
    • Coming Soon to SIMnet: Microsoft Office 2016
    • Notice: System Maintenance: Sunday, June 12th, 2016 4AM-2PM
    • The Organizer Feature and new Course Manager navigation
    • Changes to Browser Support
    • Updated Project Results View
    • All the Microsoft Office 365 Questions You Were Afraid to Ask
    • March 25th, 2016 – Release Notes
    • Using the CONCAT Function in SIMnet Office 2013 Projects
    • March 21st, 2016 – Release Notes
    • Microsoft Office 2016 in SIMnet for Office 2013
  • 2015 Posts
    • Notice: System Maintenance: December 27th, 4AM-6AM Central
    • SIMnet Unexpected Native Access Project Issue on 11/30/2015 – Resolved
    • November 6th, 2015 – Release Notes
    • Notice: System Maintenance: November 14th, 12AM-7AM Central (up to 15-minutes only)
    • October 23rd, 2015 – Release Notes
    • October 2nd, 2015 – Release Notes
    • September 18th, 2015 – Release Notes – Computer Concepts Introduction To Web Development
    • New SIMbook Features Fall 2015
    • Cheat Detection In Projects
    • Fall 2015 SIMnet Projects Guide
    • New Projects for Office 2016 for Mac
    • SIMnet Unexpected Network Issue on 8/27/2015 – Resolved
    • You’re invited! SIMnet Best Practice Webinars
    • July 10th, 2015 – Release Notes
    • Notice: System Maintenance: July 19th, 4AM-2PM Eastern
    • June 19th, 2015 – Release Notes – SIMbook Highlights, Notes & In-Book Search!
    • June 5th, 2015 – Release Notes
    • May 15th, 2015 – Release Notes
    • 5-minutes of downtime planned for June 2nd, 2015
    • April 17th, 2015 – Release Notes
    • SIMnet Unexpected Network Issue on 4/15/2015 – Resolved
    • April 3rd, 2015 – Release Notes
    • SIMnet On Your Mobile Device
    • March 30th, 2015 – Release Notes
    • Mac Users Having Difficulty Loading “Let Me Try” Simulations
    • Have You Considered Becoming a Microsoft Office Specialist?
    • February 27th, 2015 – Release Notes
    • February 13th, 2015 – Release Notes
    • February 6th, 2015 – Release Notes
    • January 30th, 2015 – Release Notes
    • Changes to Inserting Online Images, Audio, and Video from Office.com
    • Microsoft Details Windows 10
    • January 16th, 2015 – Release Notes
    • Expanded Hours for Technical Support – Effective January 5th, 2015
  • 2014 Posts
    • Planned Maintenance Downtime – January 9th, 2015 @ 3-6AM Central
    • New Features, Updates & Fixes on December 30th, 2014
    • Access Simulations in Let Me Try and Exam Files Restored December 9th, 2014 at 3:00 PM EST
    • December 5th, 2014 – Release Notes
    • Notice: System Maintenance – December 21st and December 30th
    • SIMnet Courtesy Access
    • November 20th, 2014 – Release Notes
    • Let Me Try files in SIMbooks Restored November 14, 2014 at 12:00 Noon EST
    • November 14th, 2014 – Release Notes
    • November 7th, 2014 – Release Notes
    • Crashes In Simulated “Let Me Try” Content
    • October 17, 2014 Release Notes
    • Updating Past Due Grades in the Gradebook
    • October 3rd, 2014 – Release Notes
    • ProjectLearn for Mac and Office 2010
    • Projects & Resources Errors – 9/12/2014 – Resolved
    • SIMnet system is available as of 6:10 PM EDT
    • SIMnet unexpected outage – Sunday, September 14
    • Update – Projects & Resources Errors – Saturday, September 13
    • Unexpected Errors Related to Projects & Resources – 9/12/2014
    • August 22nd, 2014 – Release Notes
    • New Announcements Feature for Communications with Students
    • August 15th, 2014 Release Notes
    • Decoding Project Names
    • August 8th, 2014 – Release Notes
    • Notice: System Maintenance – August 10th, 6:00AM-7AM Eastern.
    • SIMnet Community Fall 14 Tips: Gearing up for fall
    • Capstone Projects
    • August 1st, 2014 – Release Notes
    • New Direct Access Grading
    • New Content Release: Computer Concepts, Windows 8, and File Management!
    • New Wizards on Project Assignment Page Will Ease Confusion and Late Submissions
    • New Content Release Friday, July 18, 2014
    • New Content Release Friday, July 11, 2014
    • SIMnet Project Release Notes March 14 – July 3
    • July 1, 2014 – Release Notes
    • New Content Release: Outlook 2013 and Internet Browsers!
    • Notice: System Maintenance – July 5th, 6:30AM-7AM Eastern.
    • Mac Projects Are Coming!
    • Building Simulation. Please wait… Problem Solved
    • Unexpected System Downtime – 6/12/2014
    • SIMnet Mac Users – Mac Office 2011 v14.0 Requires Update
    • Notice: System Maintenance – June 22nd, 4AM-2PM Eastern.
    • SIMnet Office 2013 “Let Me Try” Confirmation Dialog Box Issue
    • Scheduled Maintenance: Sunday, May 25th, 6-9AM Eastern
    • May 22, 2014 – Release Notes
    • New Expanded Hours for Technical Support
    • New Feature Release: Display Student Learning Objectives
    • SimNet Unexpected Performance Issue on 4/19/14
    • SIMnet and Heartbleed Bug Impact
    • Move the Feedback Window in SIMnet Exams
    • New Features Released: Learning due dates, closed book exams and more!
    • New Content Released in March 2014
    • Technical Support
    • New Content Released Friday, March 4, 2014
    • New Content Released Friday, February 28, 2014
    • New Excel Content Release Friday, February 21, 2014
    • New Feature: SIMsearch – Searchable SIMbook Content
    • SIMnet Unexpected Network Issue on 2/18/2014 and IE9 Issue on 2/19/2014
    • Fixes for Known Issues from 2/15/2014 Student Portal Update
    • SIMnet Content Release Monday, February 17, 2014
    • SIMnet Projects Release Notes for Monday, February 17, 2014
    • New Student Portal with Updated User Interface – 2.15.14
    • New Content Release February 7, 2014
    • Reminder : Administrators – Confirm and Reset Products and Ecommerce Options
    • SIMnet Projects Improvements and Bug Fixes – January 2014
    • New Advanced Content Release, Friday, January 31, 2014
    • SIMbook Assignment Issue Update
    • Print Versions of SIMpath Pre-Test and Post-Test Now Available
  • 2013 Posts
    • Content Release Wednesday, November 27, 2013
    • In Practice (Nordell) Complete Test Banks Released
    • Better Handling of Student Losing Internet Connection During Exams
    • New Content Release, Friday, November 8, 2013
    • New Content Release, Friday, November 1, 2013
    • New Content Release, Friday, October 25, 2013
    • New Feature: Gradebook Custom Rubric Points for Project Assignments
    • SimNet Unexpected Performance Degradation on 10/22/13
    • New Content Release Friday, October 18, 2013
    • New Content Release Monday, October 14
    • In Practice Word Chapter 5 and Excel Chapters 5-6 Projects Released
    • SIMnet Functional Fixes and Improvements Released on September 25
    • Updated Student Help Videos Released
    • In Practice – Word 2013 Complete (Nordell) Chapter 5 Released Today
    • Office 2013: A Skills Approach Test Banks Released
    • Advice from the Field : Assigning Projects
    • Using Windows 8 (Holcombe) Test Bank Released
    • SIMnet Issue Report from Thursday 9/5/2013
    • More than 1,000 Simulated Office 2013 Questions Now Available!
    • SIMstudent Library Updated
    • New SIMnet Content for Week of August 26
    • Test Banks Available for the O’Leary Series Office 2013 Books
    • New SIMnet Content Available
    • SIMnet Student Library now contains licensed SIMbooks and Computing Now
    • Google to Sell and Rent Digital Textbooks
    • SIMnet July 21st Release – Documentation of New Features
    • The Forces Shaping Higher Education
    • Microsoft Brings Business Intelligence Tools to Office 365
    • SIMnet July 21st Release
    • SIMnet New Interface Videos
    • SIMnet Maintenance and Upgrade on June 9th, 2013
    • SIMnet for Office 2013 Pre-Release
    • Using SIMnet with Windows 8 and Internet Explorer 10
    • New Feature: Transferring a Personal Assignment Grade
  • 2012 Posts
    • Setting Up a New Semester Tips
    • Updating IP Address for SimNet
    • SimNet Unexpected Performance Degradation/Downtime Earlier Today (9/19/12)
    • SimNet Maintenance (Early Morning Aug 17, 2012 and Aug 19, 2012)
    • MH Campus and SimNet Online Integration is LIVE!
    • Release Notes for August 8, 2012
    • Summer Housekeeping Tips
    • Scheduled Maintenance Sunday, August 12, 2012
    • ‘DNSChanger’ Malware
    • Planned Maintenance – Sunday, June 10, 2012 (date correction)
    • SimGrader Outage Timeline
    • Content Delivery Network Issues via the Dallas POP – Updated
    • SimGrader Release Notes April 6, 2012
    • SimNet Content Now Mapped to Microsoft Office Access 2010, A Lesson Approach, Complete
    • SimNet Release March 2, 2012
    • Projects with Custom Rubrics – Gradebook Bug – UPDATED
    • Release Notes for March 8, 2012 (new Access 2010 Content)
    • Release Notes for February 17, 2012 : Access content and bug fixes
    • Long exam question response times resolved
    • SimNet Content Mapped to the New Computing Now Book
    • SimNet Content Now Mapped to Using Information Technology 10e
    • Release Notes for February 3, 2012
    • SimNet Content Now Mapped to O’Leary Computing Essentials 2013
    • SimNet Release Notes: December 2011- January 2012
    • SimGrader Release Notes: December 2011- January 2012
  • 2011 Posts
    • Coming Soon: December 2011 Content Release and SimGrader Improvements
    • Customize Your Projects Rubrics and Share Them!
    • Dropbox Released
    • Resources = Dropbox
    • Welcome
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  1. 2015 Posts

Expanded Hours for Technical Support – Effective January 5th, 2015

#announcements #instructors #students

Welcome to a new term! We are happy to inform you that our Customer Experience Group (CXG) has expanded its hours for technical support. You can contact CXG at 800-331-5094.

New Hours of Operations (All in Central Time):

  • Sunday: 11:00am to 1:00am

  • Monday – Thursday: 7:00am to 3:00am

  • Friday: 7:00am to 8:00pm

  • Saturday: 9:00am to 7:00pm

PreviousJanuary 16th, 2015 – Release NotesNext2014 Posts

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