# SIMnet 2013 Let Me Try, Simulation Loading Issues – RESOLVED ​Between approximately 6:30 P.M. Sep 29th and 4:30 P.M. EDT October 3rd, students may have had difficulty loading simulations for Microsoft Office 2013 content within SIMnet. This includes Let Me Try simulations and SIMpaths. This issue has been resolved and all access to simulations has been restored. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of Operation: * Sun: 11am – 1am * Mon-Thurs: 7am – 3am * Fri: 7am – 8pm * Sat: 9am – 7pm (All times Central) By Phone, you can reach us toll-free at[800-331-5094](tel:800-331-5094)(US Only)​ --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/blog/2016-posts/simnet-2013-let-me-try-simulation-loading-issues-resolved.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.