# Returns & Exchanges ## :credit\_card: Returns for Online Purchase If you purchased SIMnet from the Buy Online/Offers links within SIMnet, and you have not used SIMnet, you may be eligible for a refund. Visit the following website to initiate the return process: > Returns website :point\_right: If you did not purchase directly from the SIMnet website, you will need to contact the place where you purchased the license to inquire about return or exchange policies. If you purchased a code or license online from the McGraw Hill website, please review your invoice or receipt and follow the instructions provided on returns. ## :recycle: Exchanges If you purchased a single application SIMnet code and registered for the wrong application, McGraw Hill technical support can help you switch applications. Visit the :point\_right: [Getting Support](https://help.simnetonline.com/students/important-links/mh-support) section for details. If you purchased the wrong code from your school bookstore or another seller, you will need to contact the place where you purchased the code to inquire about return or exchange policies. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.simnetonline.com/students/registration/returns-exchanges.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.