Returns & Exchanges

SIMnet is available for purchase from a number of locations and some may or may not be able to process a return or exchange.

💳 Returns for Online Payment

If you purchased SIMnet from the Buy Online links within SIMnet, and you have not used SIMnet, you may be eligible for a refund. Forward your purchase receipt to sales@decasoftware.com and explain why you need a refund.

If you did not purchase directly from the SIMnet website, you will need to contact the place where you purchased the license to inquire about return or exchange policies. Deca software cannot refund purchases made from your school bookstore or another seller.

If you purchased a code or license online from the McGraw Hill website, please review your invoice or receipt and follow the instructions provided on returns.

Exchanges

If you purchased a single application SIMnet code and registered for the wrong application, McGraw Hill technical support can help you switch applications. Visit the 👉 Getting Support section for details.

If you purchased the wrong code online, send an email to sales@decasoftware.com and explain your situation to request a refund. Deca software can not exchange products, only process returns.

If you purchased the wrong code from your school bookstore or another seller, you will need to contact the place where you purchased the code to inquire about return or exchange policies.