# Getting Support

:sos: If you need help with a SIMnet issue please contact the McGraw Hill Customer Support Team. Be sure to review the SIMnet :point\_right: [Support Guidelines](https://help.simnetonline.com/students/important-links/mh-support/support-guidelines) prior to contacting the Support team.

## :woman\_student: Higher Education (United States, Canada)

**Hours of Operation:**\
Sunday: 12:00 PM to 12:00 AM EST\
Monday-Thursday: 24 hrs\
Friday: 12:00 AM to 9:00 PM EST\
Saturday: 10:00 AM to 8:00 PM EST

**Phone:** [(800) 331-5094](tel:1-800-331-5094)\
**Online:** [Submit a Support Request](https://mh.my.site.com/CXG/s/ContactUsWebForm)\
**Chat:** [Chat with a Representative](https://mh.my.site.com/CXG/s/ContactUs)

## :school: PreK-12 (United States)

**Phone:** [(800) 437-3715](tel:%201-800-437-3715)\
**Online:** [Submit a Support Request](https://mh.my.site.com/DTS/s/dtscontactus)

**Hours of Operation:**\
Monday-Friday: 7:00 AM to 8:00 PM EST

## :mortar\_board: Higher Education (International)

**Asia**\
China, Hong Kong, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand\
Phone: +800-881-39190

**Australia and New Zealand**\
Phone: +800-881-39190

**Europe, Middle East and Africa**\
Belgium, Denmark, France, Iceland, Italy, Netherlands, Norway, Spain, South Africa, Sweden and UK\
Phone: +800-881-39190

**India**\
Phone: +800-919-0301 (000-800-919-0301)