# Creating a .har file

There are times when gathering data about how your computer is accessing SIMnet may be needed to fix a complex issue. When this happens the Support Team may ask you to create a .har file, which records each request to and from SIMnet. The steps to creating a .har file depend on your browser. Select your browser from the tabs and follow the steps to create a .har file for diagnosis.

{% hint style="success" %}
**Success**: You will need to turn on .har file logging *prior* to experiencing the error you're reporting. If you turn on .har file logging after the error has occurred, the log won't contain the complete data and you will have to resubmit the .har file.
{% endhint %}

{% tabs %}
{% tab title="Chrome" %}

1. Open Chrome to the page where you are having an issue.
2. Click the menu bar at the top-right of your browser window. Highlight **More Tools** and select **Developer Tools**.
3. At the top of the new panel, select the Network tab.
4. Check the **Preserve log** check box.
5. Cause the error that you are experiencing to happen.
6. Right-click on the grid and select **Save all as HAR with content.**
7. Save the file to your computer.

![Chrome Network tab](/files/-M9dQm7xiXHZGgGZU8HP)
{% endtab %}

{% tab title="FireFox" %}

1. Open Firefox to the page where you are having an issue.
2. Select the Firefox menu at the top-right of your browser window. Highlight **Web Developer** and select **Network**.
3. At the top of the new window, click the **Network** tab.
4. Cause the error that you are experiencing to happen.
5. Right-click anywhere under the File column and click on **Save all as Har**.
6. Save the file to your computer.

![Firefox Network tab](/files/-M9dSkFKBovdfTRsiq7X)
{% endtab %}

{% tab title="Edge" %}

1. Open Edge to the page where you are having an issue.
2. From the menu bar highlight **View** then **Developer** and select **Developer Tools**.
3. From the new window, select the **Network** tab.
4. Check the **Preserve log** check box.
5. Cause the error that you are experiencing to happen.
6. Right-click on the grid and select **Save all as HAR with content.**
7. Save the file to your computer.

![Edge Network tab](/files/-M9dSpkN1ftglS9jjH6k)
{% endtab %}

{% tab title="Safari" %}

1. Open Safari to the page where you are having an issue.
2. Open the **Develop** menu and select **Show Web Inspector**. If you do not have the Develop menu available, click **Preferences**, then select **Advanced** and click the **Show Develop menu in menu bar** check box.
3. Click the **Network** tab.
4. Cause the error that you are experiencing to happen.
5. Click **Export** on the far right of the network tab.
6. Save the file to your computer.

![The Safari Network tab](/files/-M9dRBmION6sIpsIc5wg)
{% endtab %}
{% endtabs %}

### Exporting the Console Log

The Developer tool can also catch additional errors in the **Console** tab. While you have the Developer Tools open:

1. Switch to the **Console** tab by clicking on it.
2. Refresh the page that you are having an issue accessing. 
3. Right-click on any log statement in the console window
4. Click Save As

![Console Errors Screen Shot](/files/-MMaBSEVNBA5OkcivDRD)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.simnetonline.com/students/important-links/mh-support/har-file.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.