Creating a .har file

How to create a .har file to troubleshoot difficult to diagnose issues

There are times when gathering data about how your computer is accessing SIMnet may be needed to fix a complex issue. When this happens the Support Team may ask you to create a .har file, which records each request to and from SIMnet. The steps to creating a .har file depend on your browser. Select your browser from the tabs and follow the steps to create a .har file for diagnosis.

Success: You will need to turn on .har file logging prior to experiencing the error you're reporting. If you turn on .har file logging after the error has occurred, the log won't contain the complete data and you will have to resubmit the .har file.

  1. Open Chrome to the page where you are having an issue.

  2. Click the menu bar at the top-right of your browser window. Highlight More Tools and select Developer Tools.

  3. At the top of the new panel, select the Network tab.

  4. Check the Preserve log check box.

  5. Cause the error that you are experiencing to happen.

  6. Right-click on the grid and select Save all as HAR with content.

  7. Save the file to your computer.

Exporting the Console Log

The Developer tool can also catch additional errors in the Console tab. While you have the Developer Tools open:

  1. Switch to the Console tab by clicking on it.

  2. Refresh the page that you are having an issue accessing.

  3. Right-click on any log statement in the console window

  4. Click Save As

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