If there is an issue with your credentials when you log in, you will get a notification that there was a problem with your Username or Password. Make sure you entered your Username correctly. Then review your password by clicking the eye icon if you are comfortable displaying your password in your current location.
To recover your password, click the Forgot your password? link on the sign-in page.
The login issue message
You can recover your password using your Username, Email or Student ID. Click the drop-down arrow next to in the text box with Username and select the desired option. Any selection will work, depending on what information you have access to. Enter your account information.
The Account Recovery and Password Reset page
The identification method dropdown list
Once you have successfully entered your information, check the email address associated with your SIMnet account to find an email from SIMnet Account Services with the subject line [SIMnet] Username and Password Recovery.
Successful Account Recovery and Password Reset notification
Click the Reset Password button to reset your password. This email can only be used for 24 hours and can only be used once. If you have to recover your password again, you will need to restart this process.
The Reset Password email
Enter your new password in the Password text box. Your new password must meet these requirements:
Password should not have space characters
Password should have at least one lowercase character
Password cannot be same as username
Password cannot be same as email
Password should be minimum 9 characters length
Password cannot contain more than four same characters consecutively
Password should have at least one uppercase character
Password should have at least one digit
Click the Update password button.
The New Password page
If you have successfully entered a password that meets the requirements, you will get a confirmation that your password reset was successful. Click the Go back to sign in button to return to your school's sign in page and enter your account information.
