Contact Us
Search…
SIMnet Student - Instant Help
Getting Started
The Home Page
Exploring SIMnet
Exploring SIMbooks & Lessons
Exploring Exams
Digital Credentials
Using SIMnet outside of Windows
Student Accessibility Guide
Registration
Self Registration
Buy Online
Resetting Your Password
LMS Integrations - Student Pairing
Inclusive Access
Returns & Exchanges
Assignments
Restrictions
Lessons
SIMbooks
Exams
Projects
SIMpaths
Resources
Miscellaneous
Extracting .zip Files
Saving Downloaded Files
Important Links
Getting Support
Coded Messages
Support Guidelines
Creating a .har file
Performing a Traceroute
Running a Windows 10 Virtual Machine
MH Platform Status
Terms of Use
Privacy Center
Powered By GitBook
Performing a Traceroute
Capturing a traceroute to troubleshoot Internet connectivity issues.
When some users experience network issues with SIMnet the problem may to do with their Internet connection to SIMnet. Diagnosing this issue requires our support team to see exactly how your computer is accessing SIMnet and how long each step is taking. To do that, we use a traceroute. It simply determines the route your computer is taking to access SIMnet and how long each step along the way is taking.
Note: SIMnet runs on a private Internet connection to bypass the public Internet. If you're experiencing a connectivity issue with SIMnet and other websites work, it may have to do with the Internet route your computer is using. The traceroute helps us determine where an issue may be.
Note: A "hop" or "step" in the traceroute that takes more than 100ms is considered non-optimal, steps over 200ms may be problematic.
Windows
Mac
  1. 1.
    Open the Command Prompt by navigating to the Start Menu and viewing the Windows System folder and selecting Command Prompt.
  2. 2.
    Type tracert school.simnetonline.com where the "school" is replaced by your school's simnet URL. Press Enter.
  3. 3.
    Copy and paste the result and send it to the Support Personnel helping you.
Completed Traceroute
There are two options for creating a traceroute with a Mac.
First, through the Network Utility:
  1. 1.
    Launch Network Utility by searching in for Network Utility in the Finder.
  2. 2.
    Select the Traceroute tab of the Network Utility.
  3. 3.
    Enter the domain name for which you want to perform a traceroute. For example: documentation.simnetonline.com
  4. 4.
    Click Trace.
  5. 5.
    Copy the resulting data and send it to the Support Personnel helping you.
Completed Network Utility Traceroute
Second, through the Terminal
  1. 1.
    Open the Spotlight Search by pressing Command + Space.
  2. 2.
    Type Terminal in the search bar. Double click the Terminal result.
  3. 3.
    Type traceroute school.simnetonline.com where the "school" is replaced by your school's simnet URL. Press Enter.
  4. 4.
    Copy and paste the result and send it to the Support Personnel helping you.
Completed Terminal Traceroute
​
Previous
Creating a .har file
Next
Running a Windows 10 Virtual Machine
Last modified 1yr ago
Export as PDF
Copy link