> For the complete documentation index, see [llms.txt](https://help.simnetonline.com/simskills-learner/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.simnetonline.com/simskills-learner/important-links/getting-support.md).

# Getting Support

:sos: If you need help with a SIMnet issue please contact the McGraw Hill Customer Support Team.

## :woman\_student: Higher Education (United States, Canada)

**Hours of Operation:**\
Sunday: 12:00 PM to 12:00 AM EST\
Monday-Thursday: 24 hrs\
Friday: 12:00 AM to 9:00 PM EST\
Saturday: 10:00 AM to 8:00 PM EST

**Phone:** [(800) 331-5094](tel:1-800-331-5094)\
**Online:** [Submit a Support Request](https://mhedu.force.com/CXG/s/ContactUsWebForm)\
**Chat:** [Chat with a Representative](https://mhedu.force.com/CXG/s/ContactUs)

## :school: PreK-12 (United States)

**Phone:** [(800) 437-3715](tel:%201-800-437-3715)\
**Online:** [Submit a Support Request](https://mhedu.force.com/DTS/s/dtscontactus)

**Hours of Operation:**\
Monday-Friday: 7:00 AM to 8:00 PM EST

## :mortar\_board: Higher Education (International)

**Asia**\
China, Hong Kong, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand\
Phone: +800-881-39190

**Australia and New Zealand**\
Phone: +800-881-39190

**Europe, Middle East and Africa**\
Belgium, Denmark, France, Iceland, Italy, Netherlands, Norway, Spain, South Africa, Sweden and UK\
Phone: +800-881-39190

**India**\
Phone: +800-919-0301 (000-800-919-0301)


---

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